Terms and conditions

1. Legal Status1.1 License Number: ALSI-202507031-FI2 is a license issued by the Autonomous Island of Anjouan.

1.2 Issuing Authority: The Autonomous Island of Anjouan has issued this license to operate an online casino.

1.3 Jurisdiction: This online casino is subject to the laws and regulations of the Union of Comoros.

1.4 Allowed to Operate in Poland: Yes, fully accessible and reliable for Polish players with secure operations.

2. Registration and Login Process2.1 Step-by-Step Process:2.1.1 Visit the website and click sign-up.2.1.2 Enter email, username, password, and currency.2.1.3 Verify your email address.2.1.4 Submit Know Your Customer (KYC) documentation for withdrawals: ID and address proof.2.1.5 Deposit funds to activate bonuses.

2.2 Is KYC/ID Verification Required:Yes, for withdrawals and large deposits.

2.3 Time to Activate Account:Instant after email verification; KYC takes 1-2 days.

2.4 Terms of Registration (minimum age, one account per user, restricted countries):2.4.1 Minimum age: 18 years old.2.4.2 One account per user is allowed.2.4.3 Restricted countries include the US, UK, and France.

3. Games and Software Providers3.1 Top Games:Starburst (NetEnt), Book of Dead (Play’n GO), Gates of Olympus (Pragmatic Play), Deadwood (NoLimit City), Money Train (Relax).

3.2 Software Providers:3.2.1 NetEnt.3.2.2 Play’n GO.3.2.3 Pragmatic Play.3.2.4 Yggdrasil.3.2.5 ELK.3.2.6 NoLimit City.3.2.7 Big Time Gaming.3.2.8 Evolution.3.2.9 Ezugi (not licensed by ANJ/UKGC/MGA, Anjouan oversight).

3.3 Total Game Count:5000+ games are available.

3.4 Game Categories:Slots, Table Games (roulette, blackjack), Live Casino, Video Poker.

4. Bonuses and Promotions4.1 Welcome Bonus (Amount, % Match, Free Spins):4.1.1 Slot Pack: 100% up to €500 + 100 FS (€0.10 each on Starburst).4.1.2 Crypto: 200% to 0.01 BTC.4.1.3 Live: 50% to €300.

4.2 Welcome offers specific to Poland:Available in PLN with full access, same as global welcome bonuses.

4.3 Process of activation for Welcome Bonus:Deposit at least €20 and select the bonus pack in the cashier; no code is required.

4.4 Wagering Requirements:25x (deposit + bonus), slots 100%, tables 0%. Max bet: €5.

4.5 Time Limits:7 days for wagering, FS valid for 72 hours.

4.6 Recurring Promotions:Midweek/Weekend Spins, Live Rewards.

4.7 Cashback Offers:Up to 10-20% via loyalty levels.

4.8 Reload Bonuses (list any available):Weekly crypto/sports boosts.

4.9 Free Spins Bonuses:100 FS on slots, value €0.10, eligible: NetEnt titles.

4.10 General Bonus Terms and Conditions:Max win from bonus is €1,000; gradual unlock not allowed; non-sticky bonuses.

5. VIP and/or Loyalty Program5.1 VIP Tiers and Rewards:Progressive ranks with higher cashback (5-15%), Kuki Shop access (FS, cash), birthday gifts, priority support.

5.2 How to Qualify:Earn points from bets (1 point per €10); missions accelerate progress.

5.3 Loyalty Program Description:Points shop for FS/cash/loot boxes; auto-cashback tiers.

5.4 Loyalty Program Rules:Points redeemable; cashback weekly; manual claim possible.

6. Payment Methods and Banking Terms6.1 Deposit Methods (Min/Max, Processing Times, Fees):6.1.1 Crypto: BTC, ETH, LTC, DOGE - €20 min, instant, 0% fee.6.1.2 Cards (Visa/MC).6.1.3 Skrill/Neteller - €20 no max, instant, 0%.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees):6.2.1 Crypto/Wire/Bank: €25 min (€50 bank), up to €20k/mo, 24-48h (crypto faster); first two withdrawals free then €2 fee.

7. Key Terms and Conditions7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions):7.1.1 Wagering: 25x D+B.7.1.2 Max bet: €5.7.1.3 Slots: 100%, live games: 0%.

7.2 Deposit Limits:Customizable daily/weekly/monthly limits, minimum limit of €20.

7.3 Withdrawal Limits:€3k/day; €6k/wk; €20k/mo.

7.4 Account Restrictions:One account per user allowed; self-exclusion available.

8. Mobile and Technical Features8.1 App Availability (iOS/Android):Native app downloadable from the website (150MB).

8.2 Mobile Browser Optimization:Fully responsive with light/dark mode.

8.3 User Experience and Speed on Mobile:Intuitive navigation, Face ID login; fast load times for live casino games.

8.4 Process of registration on mobile:Same as desktop: tap sign-up, verify email address.

9. Security and Fair Play9.1 SSL & Encryption Standards:Cloudflare's SSL encryption is in use with two-factor authentication available.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs):Provider-owned Random Number Generator; Anjouan certified; no eCOGRA certification but provably fair on select crash games.

9.3 Customer Support:Live chat/email support, response time under 5 minutes for live chat and 24-hour email availability in English and Polish.

10. Responsible Gambling Features10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion):Deposit limits available.Session reminders provided.Temporary/permanent self-exclusion options are available.

    10.2 Links to Support Organizations:GambleAware, GamCare; links to local Polish support organizations also available.

11. Advantages and Disadvantages11.1 Pros:

    • Vast game selection from various providers.
    • Fast payments via cryptocurrency.
    • Customized bonuses for specific preferences.
    • Loyalty shop offering exclusive rewards.
    • Mobile optimization for seamless gaming on the go.

    11.2 Cons:

    • Non-EU license which may impact player trust.
    • No phone support available to players; only live chat and email.
    • Wagering requirements apply to bonuses.

12. General Casino Information12.1 Year Founded: 2022

12.2 Operator/Parent Company: Metaface Limited, Belize

12.3 Supported Languages:English and Polish are supported languages with additional options available.

12.4 Accepted Countries:Most countries including Poland; however, there may be restrictions in certain jurisdictions (e.g., US, UK, France).